At eBay, we’ve always thought of ourselves as a unique company. We have the unique opportunity to connect buyers and sellers around the globe. We have the unique ability to support hundreds of thousands of small businesses. And we have the unique advantage of not having a traditional supply chain—no manufacturing facilities that produce goods,…

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications…

The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to…

I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay, to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh, I’ve embedded the questions right into the videos.

I was able to spend some time with Dinesh Lathi, VP of Buyer and Seller Experience at eBay, to discuss the news coming out of today’s Seller Release (eBaySR) in more detail. I did my best to anticipate some of the more challenging questions that may be on Ink reader’s minds and posed them to Dinesh (I realize you’ll have a ton more… and I’m happy to ask those too). What follows is a 7-part, comprehensive sit-down discussion with Dinesh in the lobby of the Community building at San Jose HQ. I’ve embedded the questions right into the videos.

eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com.

Every time I think I’ve seen it all, the power of the individual, coming together with their fellow man/woman, comes face-to-face with my expectations and blows them out of the water. I received a very brief but powerful email overnight that contained two statistics I wanted to share with all of you. eBay A reminder…

For those of you who don’t know, my previous “job” (I put the term in quotes because neither feel like your typical job) was acting as a kind of A&R agent for independent producers on a network called Mevio (then called PodShow). As a result, I still find myself following the hundreds of shows of…

This twitter session contains non-GAAP measures relating to the company’s performance. You can find the reconciliation of those measures to the nearest comparable GAAP measures here. This Twitter session may make forward-looking statements relating to our future performance that are based on our current expectations, forecasts and assumptions and involve risks and uncertainties. These statements…

eBay Inc. announced earnings for Q4 and full year ended December 31, 2009. Fourth-quarter revenue was $2.4 billion, up 16% from the same period last year. This includes the $112 million in revenue from Skype during the period that we still fully owned it. The year-over-year increase was attributed primarily to “excellent growth in PayPal…