At eBay, all of our engineers try to stay as connected to the customer as we can. We buy and sell on ebay.com and actively use the marketplace to identify how we can continuously improve the overall experience. By “being the customer,” we can better represent users during the planning, development and testing processes and figure out the best ways to use eBay’s features.
Here are some of the features I’ve personally found to be the most useful:
eBay has great partnerships with carriers and we get lots of useful discounts on labels.
FedEx and USPS:
You can print labels for USPS and FedEx on eBay.com by going to the My eBay tab: eBay Labels How To.
One cool option I want to call out here is adding a custom message to the buyer on packing slip. This is a neat way to personalize and really make the shipment your own. You can also preview your label before actually paying for it to confirm all the information is correct. Once you have reviewed the information, just hit “Pay and Print” and you are done!
Need more reasons to use eBay shipping labels? First off, you can reprint a label anytime free of charge and you can also void your labels within a given time period (if it hasn’t been used) — all from the My eBay screen. Second, your order will automatically be “Marked as Shipped” and upload your tracking number into eBay. This information is also available to the buyer, which gives them peace of mind.
Personally, before listing an item, I like to research shipping services on the standalone Shipping Calculator so I can get an idea of how much I am saving with eBay’s special rates (a calculator is also integrated into the label flow itself but I like to do my research beforehand). And because I am lazy (and to cut down on my handling time), I like to order the eBay cobranded Free USPS Boxes and do all my packaging right at home. After that all I have to do is schedule a Free USPS pickup online. After that, I leave my buyer great feedback for their timely payment and I am good to go. This stuff works great for sellers like me who only sell a few items a month. For mid-sized sellers, the bulk label flow is a better bet. For our larger sellers, you may need to use APIs to integrate with your system to really automate shipments. This is a topic I will explore further in a future post, so don’t forget to keep checking back!