RBH Makes "Last Call" on eBay Ink
/ June 8, 2012 12 COMMENTS

eBay Ink has a new editor. RBH moving to manage social media/business for StubHub.

The @PayPal blog asks the question: "Will publishers back the new iPad?"
/ February 23, 2011 2 COMMENTS

Sam Shrauger, VP of Global Product Strategy for PayPal, speculates on whether or not publishers will back the new Apple iPad based on its new subscription plan for digital content.

eBay Ink Turns 2 Today. Thank YOU!!
/ April 2, 2010 6 COMMENTS

Two years ago, at 11:17am PT this morning, eBay Ink was officially “turned on.” Even though a lot has happened since then, I remember that morning very well. I had a sick feeling in my stomach when I woke up around 4:30 that morning. Was I really about to launch the corporate blog for eBay…

eBay Seller Release: Behind the Scenes
/ January 27, 2010 1 COMMENTS

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications…

VIDEO: Andrew Chase talks from eBay Customer Service Center
/ January 26, 2010 0 COMMENTS

The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to…

VIDEO Interview with Lynda Talgo regarding eBay Buyer Protection
/ January 26, 2010 5 COMMENTS

I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay, to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh, I’ve embedded the questions right into the videos.

eBay "Seller Release" Announces Fee Changes, Stores Subscription Packages & Buyer Protection
/ January 26, 2010 55 COMMENTS

eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com.

To Date: Over $5.5 Million in relief for Haiti through eBay & PayPal
/ January 25, 2010 0 COMMENTS

Every time I think I’ve seen it all, the power of the individual, coming together with their fellow man/woman, comes face-to-face with my expectations and blows them out of the water. I received a very brief but powerful email overnight that contained two statistics I wanted to share with all of you. eBay A reminder…

My Favorite eCommerce Podcasts
/ January 21, 2010 6 COMMENTS

For those of you who don’t know, my previous “job” (I put the term in quotes because neither feel like your typical job) was acting as a kind of A&R agent for independent producers on a network called Mevio (then called PodShow). As a result, I still find myself following the hundreds of shows of…

eBay Inc. Q4FY09 Twitter Session: Cautionary Language
/ January 20, 2010 0 COMMENTS

This twitter session contains non-GAAP measures relating to the company’s performance. You can find the reconciliation of those measures to the nearest comparable GAAP measures here. This Twitter session may make forward-looking statements relating to our future performance that are based on our current expectations, forecasts and assumptions and involve risks and uncertainties. These statements…