It has been almost a year since Jack Sheng (Eforcity) was the first to be awarded the silver “Shooting Star” for a million feedback. It had also been a year since I was able to sit down and chat with him but I was fortunate enough to spend some time with him at last week’s…

Back in May of this year, I sat down with Brian Burke to talk about the Feedback tests being run in the eBay Marketplace. 4 months later, Nathan (Nate) Etter contacted me this week to update the Community on the tests because (1) there are different variations than we had discussed previously, and (2) the…

All, I’ve been hoping to start introducing more video to the blog. So when I had some questions for Todd Lutwak coming out of this week’s eBay Marketplace seller announcement, rather than publish a written account of his answers, I thought it best to just have him answer on camera. I was unable to meet…

For those of you interested in listening and/or taking part in a Q&A session around Monday’s announcement, there will be a Town Hall event from 3:30 – 5pm PT this afternoon. From Dinesh Lathi’s AB post earlier today: Town Hall panelists include: # Richard Hansen – Senior Director, Trust # Olivier Dumon – Senior Director,…

Last Friday, the US Postal Service (USPS) announced that it was taking “aggressive steps to cut costs” and revealed the closing of six of its 80 district offices. The six offices closing were located in Lake Mary, FL; North Reading, MA; Manchester, NH; Edison, NJ; Erie, PA, and Spokane, WA.

In an AB Post today regarding changes in eBay Marketplace policies, John McDonald, Sr. Director of US Trust & Safety said the top-line reasoning behind these changes is to “create more choice and selection for buyers and make it easier for them to find what they’re looking for. Second, these policy changes add flexibility, convenience…

All, Thanks again for your kind words and emails. Sorry for the delay in getting this to you. As promised, I managed to spend time with Brian Burke this week and he tackled a lot of the follow-up questions that came through from the “Accountability” post written last week. The following follow-up questions and answers…

Yesterday I sat down with Brian Burke, Director of Global Feedback Policy, to get a full run-down of all the changes being applied to eBay’s Feedback system. During our discussion, I was able to get the rationale and reasoning behind the changes as well as ask some of the questions that had been provided by…

I was having lunch with members of the PR team on Thursday and the subject of a new partnership with Buy.com came up. I was told I’d have information by the weekend so I could draft a post for Ink. Two hours after lunch, Randy Smythe of My Blog Utopia contacted me asking if there…

As promised, I will be posting Q&A sessions on Ink in multiple parts to make sure I cover all questions posed both here on the blog already, and at the eCommerce Summit. The following questions were asked immediately following Lorrie’s keynote yesterday. Q. Based on a group study this morning, 2 out of 5 of…