Richelle Parham joins eBay as Chief Marketing Officer of North America
/ October 15, 2010 2 COMMENTS

eBay today announced that Richelle Parham is joining the company as CMO for eBay North America. She will report to Christopher Payne, head of eBay North America. Richelle joins eBay from VISA, Inc., where she most recently served as head of Global Marketing Innovation and Initiatives. Previously, she led Global Marketing Services for VISA with…

"Attention Holiday Shoppers: We've got you covered" – John Donahoe, CEO, eBay. Video interview #eBaynews
/ October 4, 2010 3 COMMENTS

eBay launched a month-long campaign today to promote the eBay Buyer Protection Program – a program it has been running since January, 2010. In a nutshell, eBay Buyer Protection covers the purchase price plus original shipping of most purchases on eBay.com. According to a study commissioned by eBay and conducted online by Harris Interactive: •…

New Post — VIDEO — Home movie from eBay employee: "The Turnaround"
/ September 29, 2010 11 COMMENTS

Every year we have an internal “film festival” open to all global employees inviting them to make short home movies about a specific theme around our business. This year, the theme was “A Vision of the Future” of eBay. I haven’t had a chance to see all the entries but this one, from a friend…

VIDEO interview: Todd Lutwak on Enhancements to new eBay Feedback and Duplicate Listing Policy #ebaynews
/ September 21, 2010 1 COMMENTS

VP of seller and buyer experience, Dinesh Lathi has a couple of posts up on the eBay Announcement Board: 1. Enhancements to Feedback & Buyer Protection to Help Sellers 2. New Policy to Improve Search for Buyers and Boost Exposure for Sellers. There is a third AB post too: 3. New Ways to Shop for…

eBay Announces First-Ever Free Rewards Program with eBay Bucks; Video Interview #eBaynews
/ August 3, 2010 8 COMMENTS

eBay launched its first-ever rewards program today called eBay Bucks. The program is free and open to all US eBay users. In a nutshell, eBay Bucks offers consumers 2% back on most items purchased through the eBay Marketplace with PayPal. If you haven’t already, you can sign up for the eBay Bucks rewards program, today….

VIDEO: Concise & informative demo by @ebay_andy on how to Edit eBay Condition ID using File Exchange
/ July 27, 2010 6 COMMENTS

Check out this quick, concise and informative video demo from @ebay_andy showing, in less than 4 minutes, how to edit eBay condition ID using File Exchange. A huge thank to Andy for submitting to eBay Ink. Cheers!

eBay Announces final Seller Release of 2010 / Video interview with Dinesh Lathi #ebaynews #eBaySR
/ July 13, 2010 4 COMMENTS

eBay announced its third and final seller release for 2010 this morning. All updates are scheduled to launch the week of September 7 unless otherwise noted. I sat down with Dinesh Lathi, VP of Buying and Selling Experience for eBay, while we were in Chicago for eBay: On Location to talk more about the updates coming in the Fall.

#eBayOL Arrives in Dallas on Friday… Are you going to the "After Hours" reception?
/ May 3, 2010 0 COMMENTS

All, I’m looking forward to seeing folks at the eBay: On Location Dallas event this coming weekend. Over the course of this week, I’ll be posting some behind the scenes interviews and footage from the past event in Atlanta. In the meantime, if you are going to be attending, please be sure to also register…

eBay Seller Release: Behind the Scenes
/ January 27, 2010 1 COMMENTS

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications…

VIDEO: Andrew Chase talks from eBay Customer Service Center
/ January 26, 2010 0 COMMENTS

The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to…