eBay launched a month-long campaign today to promote the eBay Buyer Protection Program – a program it has been running since January, 2010. In a nutshell, eBay Buyer Protection covers the purchase price plus original shipping of most purchases on eBay.com. According to a study commissioned by eBay and conducted online by Harris Interactive: •…

Every year we have an internal “film festival” open to all global employees inviting them to make short home movies about a specific theme around our business. This year, the theme was “A Vision of the Future” of eBay. I haven’t had a chance to see all the entries but this one, from a friend…

VP of seller and buyer experience, Dinesh Lathi has a couple of posts up on the eBay Announcement Board: 1. Enhancements to Feedback & Buyer Protection to Help Sellers 2. New Policy to Improve Search for Buyers and Boost Exposure for Sellers. There is a third AB post too: 3. New Ways to Shop for…

eBay launched its first-ever rewards program today called eBay Bucks. The program is free and open to all US eBay users. In a nutshell, eBay Bucks offers consumers 2% back on most items purchased through the eBay Marketplace with PayPal. If you haven’t already, you can sign up for the eBay Bucks rewards program, today….

Check out this quick, concise and informative video demo from @ebay_andy showing, in less than 4 minutes, how to edit eBay condition ID using File Exchange. A huge thank to Andy for submitting to eBay Ink. Cheers!

eBay announced its third and final seller release for 2010 this morning. All updates are scheduled to launch the week of September 7 unless otherwise noted. I sat down with Dinesh Lathi, VP of Buying and Selling Experience for eBay, while we were in Chicago for eBay: On Location to talk more about the updates coming in the Fall.

All, I’m looking forward to seeing folks at the eBay: On Location Dallas event this coming weekend. Over the course of this week, I’ll be posting some behind the scenes interviews and footage from the past event in Atlanta. In the meantime, if you are going to be attending, please be sure to also register…

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications…

The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to…

I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay, to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh, I’ve embedded the questions right into the videos.