eBay to Create European Customer Service Centre of Excellence
/ October 1, 2009 1 COMMENTS

eBay Inc. has announced that it plans to expand its European customer service operations in Dublin, Ireland – dubbing it a “European Centre of Excellence.” The expansion in Dublin means a scaling back of its additional existing European customer service center in Dreilinden, Germany that will now be refocused on providing local, German-language support only….

5 Minutes With… Hannes Neunhaeuserer
/ March 6, 2009 2 COMMENTS

I’m still working on next week’s Feel Good Friday post (it involves an extraordinary story from eBay Platinum Powerseller Larry Phillips) but in the meantime I wanted to share my latest “5 Minutes…” with. I met Hannes Neunhaeuserer while I was visiting the German eBay offices last year. (The scarf above should have given away…

A picture is worth a lot more than just words
/ August 29, 2008 7 COMMENTS

Well, the trip is almost over with just a visit to the Skype offices today on their 5th birthday to wrap it all up. My last day in Berlin was probably the most informative in terms of the different meetings I attended. It all started with the best picture of the trip so far. I…

Notes from the Road: Day 2 (or “I talk too much”)
/ August 26, 2008 7 COMMENTS

I talk too much. That much is evident after another day on the road. Anyone that has met me knows this already but you know it’s bad when I actually notice it too. I started the day at 8:30 this morning, moving from the internal communications group, where I spent the majority of my day…

Notes from the Road: Ich bin ein Berliner…
/ August 25, 2008 48 COMMENTS

… Well, for a few days at least. I arrived in Berlin late last night and have just finished my first day here at the German offices of eBay. Today was a day of meeting and greeting with different folks; putting names to faces, etc. I plan on presenting the eBay Ink overview again tomorrow…