Notes from the Road: eBay Ink at #CES (photos & video)
/ January 6, 2011 2 COMMENTS

I’ve been meeting with a number of folks here at CES 2011 over the past 24 hours and have some great video to share with you all over the coming days.

700 blog posts since we started Ink. Averaging one blog post every day since launch. Here's to the next 700. Cheers! RBH
/ September 16, 2010 0 COMMENTS

700 blog posts since we started Ink. Averaging one blog post every day since launch. Here’s to the next 700. Cheers! RBH

Introducing the eBay Ink Social Media Seller program #smsellers
/ July 14, 2010 18 COMMENTS

All, We’ve been working on a program behind the scenes here at eBay that I’m hoping will help promote all of the great online sellers that are embracing social media tools as a way to augment their presence online, ultimately promoting their stores and sales. It’s something that we’re hoping to build upon over the…

VIDEO: RBH discusses future of eBay Ink with @RRBradio
/ May 27, 2010 4 COMMENTS

Melinda Jackson of RRBradio interviewed me at eBay: On Location Dallas a few weeks ago and just posted the resulting footage up over on her blog… We talk about the eBayOL events, the history of eBay Ink and the possible future developments to the corporate blog… Here you go. Cheers, RBH

Introducing eBay Ink 2.0: Continued Conversation
/ March 3, 2010 2 COMMENTS

Since I joined in January, 2008, my goal for eBay Ink has always been to help integrate opinions into the strategic discussion within eBay – ultimately strengthening the company for the better.

We’re coming up on the 2nd anniversary of the introduction of eBay Ink and although I feel we’ve made a positive change in the openness of communication, I also feel that we can do a lot more – and we will. Although the interaction here on Ink has been strong over the past two years, the conversations I’ve been enjoying with people on Twitter seem to be more interactive and real-time. I wanted to try and capture that real-time conversation here on the blog itself, in order to better accomplish our original objectives set up more than 24 months ago. Working with the same great folks that helped me build the first iteration of eBay Ink, I’ve tried to create a kind of “life-stream” for our corporate blog to encourage more interaction and conversation similar to those found on social media platforms such as Facebook and Twitter.

eBay Seller Release: Behind the Scenes
/ January 27, 2010 1 COMMENTS

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications…

VIDEO: Andrew Chase talks from eBay Customer Service Center
/ January 26, 2010 0 COMMENTS

The following video was recorded earlier today at eBay’s Customer Service HQ in Salt Lake City, Utah. Andrew Chase (aka @ebay_andy) has joined me on past podcasts to help answer seller questions around previous announcements we’ve made in the marketplace. I find him an extremely knowledgeable and unsung hero for our community – similar to…

VIDEO Interview with Lynda Talgo regarding eBay Buyer Protection
/ January 26, 2010 5 COMMENTS

I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay, to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh, I’ve embedded the questions right into the videos.

To Date: Over $5.5 Million in relief for Haiti through eBay & PayPal
/ January 25, 2010 0 COMMENTS

Every time I think I’ve seen it all, the power of the individual, coming together with their fellow man/woman, comes face-to-face with my expectations and blows them out of the water. I received a very brief but powerful email overnight that contained two statistics I wanted to share with all of you. eBay A reminder…

eBay Inc. Q4FY09 Twitter Session: Cautionary Language
/ January 20, 2010 0 COMMENTS

This twitter session contains non-GAAP measures relating to the company’s performance. You can find the reconciliation of those measures to the nearest comparable GAAP measures here. This Twitter session may make forward-looking statements relating to our future performance that are based on our current expectations, forecasts and assumptions and involve risks and uncertainties. These statements…