VIDEO interview with eBay's Todd Lutwak regarding today's #eBaySR announcement #ebaynews
/ July 13, 2010 1 COMMENTS

I sat down with Todd Lutwak, VP of Seller Experience for eBay earlier today to talk about the initial feedback we’ve been hearing coming out of the third and final Seller Release of 2010. Here you go… Cheers, RBH

I'm interviewing Todd Lutwak in an hour. Tweet me any questions you want me to ask including the #eBaySR hashtag.
/ July 13, 2010 0 COMMENTS

I’m interviewing Todd Lutwak in an hour. Tweet me any questions you want me to ask including the #eBaySR hashtag.

eBay Summer Seller Release Announced – EXCLUSIVE VIDEO: A Conversation with Dinesh #eBaySR10
/ April 27, 2010 7 COMMENTS

eBay announced its second of what is anticipated to be three Seller Releases for 2010. According to an AB post from Dinesh Lathi, VP of Seller & Buyer Experience, the key changes are as follows:

eBay Seller Release: Behind the Scenes
/ January 27, 2010 1 COMMENTS

All, I’m still answering specific questions through email and comments here on Ink but in the meantime, I wanted to share a little sneak peak into what is happening behind the scenes. In addition to our usual Customer Service call center and PR efforts around news like this, we have also established two dedicated Communications…

VIDEO Interview with Lynda Talgo regarding eBay Buyer Protection
/ January 26, 2010 5 COMMENTS

I was also able to spend some time with Lynda Talgo, Senior Director of Resolutions at eBay, to discuss the eBay Buyer Protection news coming out of today’s Seller Release in more detail. What follows is a 3-part, face-to-face with Lynda in the lobby of the Community building at San Jose HQ. Again, like the video conversation with Dinesh, I’ve embedded the questions right into the videos.

VIDEO Interview with Dinesh Lathi about eBay Seller Release
/ January 26, 2010 13 COMMENTS

I was able to spend some time with Dinesh Lathi, VP of Buyer and Seller Experience at eBay, to discuss the news coming out of today’s Seller Release (eBaySR) in more detail. I did my best to anticipate some of the more challenging questions that may be on Ink reader’s minds and posed them to Dinesh (I realize you’ll have a ton more… and I’m happy to ask those too). What follows is a 7-part, comprehensive sit-down discussion with Dinesh in the lobby of the Community building at San Jose HQ. I’ve embedded the questions right into the videos.

eBay "Seller Release" Announces Fee Changes, Stores Subscription Packages & Buyer Protection
/ January 26, 2010 55 COMMENTS

eBay announced some significant changes to the selling and buying experience in the US marketplace today. Beginning March 30, sellers across the board will be able to experience lower up-front cost (in some instances zero up-front cost) when listing items on ebay.com.