eBay Improves on Top 20 NRF Ranking for Customer Service in 2009
/ January 19, 2010 5 COMMENTS

According to the fifth annual NRF Foundation/American Express Customers’ Choice survey, eBay is ranked #12 overall for customer service in 2009 (up 2 from #14 in 2008). The NRF Foundation/American Express 2009 Customer Service survey was designed to gauge consumer attitudes toward retailers’ customer service and to provide a listing of the top customer service…

NRF Ranks eBay Customer Service in the Top 20
/ January 13, 2009 11 COMMENTS

According to the fourth annual NRF Foundation/American Express Customers’ Choice survey, eBay is ranked #14 overall for customer service in 2008 (down 1 from #13 in 2007). The NRF is the same organization that back in September claimed that selling on the Internet is so addictive, people are getting hooked and satisfying their addiction by…

“Online selling is so addictive, it leads to Internet crime…”
/ September 22, 2008 4 COMMENTS

… At least that’s what the National Retail Federation (NRF) would have you believe. There are some pointed evaluations being made this afternoon regarding three bills currently being reviewed today by the House Judiciary Committee’s subcommittee on crime, terrorism, and homeland security. First, an interesting blog post by New York Times’ Brad Stone was followed…