Met with folk in Trust & Safety today, then saw this article. Pretty timely to say the least. A very good read: Online Advertising Recall

According to the fifth annual NRF Foundation/American Express Customers’ Choice survey, eBay is ranked #12 overall for customer service in 2009 (up 2 from #14 in 2008). The NRF Foundation/American Express 2009 Customer Service survey was designed to gauge consumer attitudes toward retailers’ customer service and to provide a listing of the top customer service…

Okay, it’s not exactly Las Vegas but it certainly does have it’s own “What happens here…” moniker in some respects. Having only visited a handful of times, Washington D.C. still feels like a world unto its own and, thanks to the eBay Government Relations team, you have the opportunity to be a part of that…

While I was attending the PayPal X conference in SF last week, eBay enjoyed a fairly significant achievement over in Europe. Specifically, 14 EU data protection authorities approved eBay’s privacy standards and procedures. In a nutshell, as of last Thursday, Luxembourg’s National Data Protection Commission (CNPD) has formally approved eBay’s binding corporate rules (BCRs) for…

Back in May of this year, I sat down with Brian Burke to talk about the Feedback tests being run in the eBay Marketplace. 4 months later, Nathan (Nate) Etter contacted me this week to update the Community on the tests because (1) there are different variations than we had discussed previously, and (2) the…

Yesterday, two auctions that were unusual enough to capture the attention of national and international media came to a close. On the surface, it was just a normal Tuesday in the eBay Marketplace.

An updated eBay User Agreement was posted earlier today in order to help implement the policy changes announced in the Seller Release details last month. The update is an extension of the changes announced back in May of this year. From the AB post: The biggest change to the agreement supports the new on-eBay resolution…

A couple of weeks ago, eBay hosted 175 law enforcement officials from local, state, and federal agencies in and around the DC area at its East coast Law Enforcement Training Day (LED). I was unable to attend but I received the following event summary from Jack Christin (pictured above), Senior Regulatory Counsel for eBay Inc….

Hi everyone, As a former law enforcement officer this kind of fraud really makes me cringe because it could have been easily avoided! Recently we learned about a woman who was victimized by a fraudster because she didn’t realize that there is no relationship between Craigslist and eBay postings, and did not follow eBay’s general…

Hi Everyone, It has become increasingly important to protect your computer against exploits and viruses by regularly updating your browser and operating system. Yesterday, Microsoft released the latest critical patch for a recently detected vulnerability, that allows unsafe web pages to insert malware onto your computer. This can wreak havoc by stealing user names, passwords…