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The New eBay

On Oct. 10, eBay President Devin Wenig posted the following announcement:

Today we begin to introduce a series of significant new features and enhancements for our customers. We’re delivering a cleaner, contemporary look and feel; a more intuitive, convenient way to browse, decide and buy – both globally and locally; and a new personal way to curate your own shopping experience and discover items perfect for you. These new experiences will be rolled live in the coming weeks in the US and around the world in the coming months. Additionally, our new logo goes live today. Together, these changes and more reflect the new eBay and our evolution as a marketplace that connects the world to the things they need and love—anytime, anywhere.

Technology is revolutionizing the way people shop, and eBay is shaping the future of commerce. In the next few years, the $10 trillion global retail market will be transformed. And consumers will enjoy unprecedented access and convenience. eBay will be at the center of this revolution for consumers. Blending the best of offline and online shopping, we will deliver products and experiences that surprise and delight, defining a new way to shop.

The future of commerce is personal, driven by data. Search results and recommendations are no longer enough. Consumers want insight. And they want personal, curated selection that is relevant to them, controlled by them. Consumers want experiences that are not intrusive but inspiring, experiences that don’t dictate but guide and assist, in ways that feel authentic and natural. We want to make moments of inspiration instantly shoppable. This is what eBay is poised to deliver.

The future of commerce is global. In a connected commerce world, consumers shouldn’t care whether the product they want is at a neighborhood store, or in a shopkeeper’s window halfway around the world. Large and small merchants and consumers together will create nearly infinite selection and choice. If it is a product they want, consumers should be able to get it, anytime, anywhere. And the buying and selling experience should be easy, convenient and simple.

The future of commerce is mobile. It’s increasingly multichannel via any connected screen. Consumers want to move seamlessly across devices, through any shopping environment. A laptop, a phone, a tablet or TV … a store window, kiosk, or fitting room … a shopkeeper or sales associate who knows who you are and what you want. This is how consumers will connect to the things they need and love. Not online or offline. Just shopping, anytime, anywhere.

This is the future of commerce. Welcome to the new eBay.

Devin Wenig

President, eBay

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By Sebastian Rupley

3 Comments

Captainhowdy

2012-10-10 14:21:40 Reply

The Android eBay app is great, and I use it daily. It’s been receiving visual updates, but it’s not actually improving anything.

The website and the new corporate logo, however, are looking more and more sterile day-by-day. I’m glad the ‘My eBay’ page hasn’t been touched yet, but I have a feeling that it’s going to be getting the same bland/sterile look the rest of the site has been getting.

Since I’m guessing it will be “updated” with the new look, please at least try to keep everything in the same place, and add a “Won” option to the “Buy” drop-down menu on the My eBay page, or move the “Purchase History” button up to the Buy drop-down widget.

I am curious though, is it ‘ebay’ now, or is it still ‘eBay’? The boring new logo is ‘ebay’, but the header to this article is ‘The New eBay’. So are we still capitalizing the B/b?

Sampo Parkkinen

2012-10-12 16:20:10 Reply

I couldn’t agree more. At RapidBlue we’re tackling this very same issue from another angle. Understanding that consumers want to be provided personal experiences based on their own historical actions and preferences (data collected about them), we aim to act as the catalyst providing retailers and brands with the data they need to have in order to build those personal experiences for shoppers.

And now we’re slowly starting to see retail respond. Thank you. Hopefully in the near future I won’t have to go to four physical shoe stores and an online store to find shoes I want only to not find what I’m looking for all the time when the perfect shoes we’re in shoe store no. 5.

I hope in the future the retailers would know me, what I had been searching for online, where I had tried to find the shoes offline (but not bought) and through combination of this knowledge and my consent, I could have been informed that store no. 5 was all I needed.

Look forward to that future being not-so-distant.

Henry

2013-05-27 17:46:52 Reply

As a buyer I rarely shop for the same thing twice. I really do not want some convoluted “artificial intelligence” search engine making decisions for me. If I search on a flatware pattern I don’t want 4,000 auto parts listings returned for my keywords. Yes – it happens.

As a seller on eBay I wish the technology would not be monkeyed with on a constant bases. A/B testing on a live database is wrong. Getting different results depending on the browser is just irritating.

Charging a final value fee on shipping charges is so a-typical of businesses and sellers trying to keep costs low for buyers.

Placing competing ads on listings sellers pay for is not good for business. When a buyer is ready to buy the last thing they need is to see a distracting ad. They leave and almost always do not return.

Problems with the shopping cart that prevents combined shipping is frustrating. Sellers end up paying more fees than necessary. We cannot even refund the shipping on multiple items with multiple payments and get a refund on the shipping FVF.

That’s my vent for the day. I could go on but it would turn into a book. And before you ask – eBay is the only platform I sell on.

I wish I could take eBay back to the days of 2005 when I started – fun, fair, community, trust, – I guess those days are gone. Back to listing.

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